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Health/Medical Problems or Senior Dogs

Grooming procedures can sometimes be stressful especially for a senior dog or dogs with health problems. Because of this, grooming can expose hidden medical problems as well as aggravate a current one, whether it is during or after the groom. Because senior dogs and dogs with health problems have a greater risk of injury, these dogs will be groomed for cleanliness and comfort as Sweet Pea Grooming LLC will not compromise any dog's health and/or well- being to achieve “the perfect groom”. The dog owner will advise Sweet Pea Grooming LLC of any medical, physical, emotional issues, allergies, sensitivities, or pre-existing conditions. These conditions may include, but are not limited to prior surgeries, hip and/or joint issues, warts, moles, ear infections or skin problems. The owner will also inform Sweet Pea Grooming LLC of new conditions as they arise. Sweet Pea Grooming LLC will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming. By signing below, the owner is stating that Sweet Pea Grooming LLC has permission to groom their senior dog and has discussed any and all (past and present) health problems.

Fleas/ Ticks:

If fleas are found on your pet, it is Sweet Pea Grooming LLC policy to give a flea bath at an additional minimum cost of $15.00. We will notify you if possible. This cost covers the special shampoo; time and extra clean up to insure no fleas or ticks are active in our spa. Flea shampoo kills the fleas on the pet, if fleas are in the home/pet area, the flea shampoo will not protect the pets(s) from them once they leave the unit. Ticks found will be removed for an additional fee. If ticks are found we strongly suggest you take your dog to be checked by your Vet, even have your pet tested for Lyme disease. Please note that parasites are a health hazard to your pets as well as to humans.

Matted Dog Policy:

Pets with matted coats will require extra attention. If the matting is minimal and the pet responds well we may brush them out for an extra fee ($10 - $20). If we do not believe we can remove the mats in a timely manner or we feel your pet is in pain, we will not continue and will clip short/shave. We firmly believe grooming should be an enjoyable experience and will not put your pet through the discomfort of unnecessary dematting. We will notify you before shaving your dog, if permission to shave down is denied; your pet will not get a bath or haircut and must be picked up as is. There is a greater risk of nicking, scratching, irritating the skin, etc. a matted dog during the grooming process. In addition, the skin may appear red, itchy and irritated due to the lack of oxygen reaching in and under the mats. Sweet Pea Grooming LLC will not be held responsible for any injury sustained while grooming a matted dog, including any after effects. Our Groomer will be happy to demonstrate some effective brushing techniques for matting prevention. Regular brushing at home with a brush and comb as well as keeping your pet on a 4-6 week grooming schedule will help prevent matting.

Accidents

Although accidents are very rare, there is a risk when dealing with pets. Grooming equipment are sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when a pet is wiggling or moving around. Any incident, no matter how small will be communicated to the pet owner. If necessary, Sweet Pea Grooming LLC will transport your pet to a veterinarian. Any veterinary bills resulting from a pet being matted, elderly, aggressive, a difficult temperament or from a preexisting or unforeseeable condition will be the sole responsibility of the owner. Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident.

Dangerous/Aggressive Animals or Behavior Issues:

Owner MUST inform Sweet Pea Grooming LLC if your pet bites, has bitten, is aggressive, unpredictable and/or has any other behavioral issues. If owner fails to notify us of any potential danger or behavioral issue, you can and will be liable for all medical fees, out of work compensation, as well as any and all property damage. We will make every attempt to groom uncooperative pets, but we may not be able to complete grooming on pets that pose a threat to themselves, other pets, or our groomers. We reserve the right to muzzle any dog for their safety, and ours. Extremely aggressive and unruly pets will not be groomed for safety of all involved. If a dog is felt to be exhibiting behavior that is unsafe in regard to it or the groomer, it may be in the best interest of the pet that the groom be stopped. A fee will be charged dependent on work completed up to that point. All bites will be reported to the local authorities as required by law. Sweet Pea Grooming LLC has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during, or after grooming and client will be charged a grooming fee for what was done up until that point. We never sedate your dog.

Late pick-up:

When dropping off your pet we will give a timeframe of when we anticipate completion of services. Please keep in mind that grooming can be a very time consuming and unpredictable process depending upon the dog’s behavior and the condition of the coat, as well as when clients arrive for their appointments. We will do our best to manage to the approximated time given but please understand that factors outside of our control can influence how long the process may take. All pets brought in for grooming must be picked up within one (1) hour of the time the client is informed the pet is ready. Pets remaining after that time will incur a fee of $15. Pets who aren't picked up by the time of closing will be charged a boarding fee of $35.

Satisfaction:

Your satisfaction is important. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments when you pick-up your pet from his/her appointment. Once, however, you take your pet home from the appointment, we will only accept return visits for adjustments 24 hours after your appointment. Any adjustments after will be charged a grooming fee of some kind.

Sweet Pea Grooming LLC may take pictures of your pet and share on social media sites to show off your pet’s cute new ‘do’!